Support

Offering a fast and efficient serviceSUPPORT1

Document Genetics was started by an IT manager in 1999, so we understand how important support is and we always try to view issues from a customer’s perspective.  Our support team are committed to helping you; we really do go the extra mile when helping our customers.

We endeavour to provide comprehensive support to our customers to assist with the management of our solutions.   

Document Genetics have recently launched a Technical Blog where we will be providing tips, hints and other useful information on Formate, infoRouter and our other document management solutions.  If you would like to become a "follower", please click here. 

Our support helpdesk is open Monday to Friday 9am till 5pm on 0844 557 6430 and can also be reached through
This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Document Health-Check

Many of our initial projects start with a Document Health-Check.  This is a free of charge service in which we will assign a consultant to make contact with you and arrange an appointment. 

The consultation is completed on-site and is typically a one to one discussion outlining the main operating procedures of your organisation.  During this process we help companies pinpoint areas where their document processes could be improved or streamlined. 

Please contact us if this is of interest and we will arrange a consultation.